Ordering with Confidence
We want every order to feel straightforward, wherever you are in the world. Here you’ll find essential information about international delivery, returns and exchanges.
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We offer worldwide delivery from Kyoto, Japan. Orders are shipped within three business days using EMS or DHL. DHL is generally the faster option, and you may select your preferred shipping method at checkout.
If your country is not listed among the available shipping destinations, please contact us at team@bentonuni.com.
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Returns or exchanges are accepted for defective or damaged products.
Unopened items may also be returned for a refund or exchanged for an item of equal or lesser value, provided that you contact us at team@bentonuni.com within 10 days of delivery.
We are unable to accept returns or exchanges for items that have been opened, except where the item is defective or damaged.
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International customers are responsible for any customs duties, import taxes, or local fees charged by the destination country.